v0.0.0 · a958332

LOYAC
Back to sign in

Help Center

Short guides for signing in and managing your LOYAC One account.

Sign in with your email and password
The standard way to sign in to LOYAC One.
  1. 1Go to the sign-in page.
  2. 2Enter your email address.
  3. 3Enter your password.
  4. 4Select Continue.
Sign in with a one-time code
No password needed — we'll email you a short code instead.
  1. 1On the sign-in page, select "Sign in with a code instead".
  2. 2Enter your email address and select Send code.
  3. 3Check your inbox for the 8-character code we emailed you.
  4. 4Enter the code and select Verify.
Sign in with your phone number
Available once your account has a verified phone number on file.
  1. 1On the sign-in page, select "Use phone number instead".
  2. 2Enter your phone number.
  3. 3Enter your password.
  4. 4Select Continue.
Reset a forgotten password
Get back into your account when you can't remember your password.
  1. 1On the sign-in page, select "Forgot password?".
  2. 2Enter your email address and select Send reset link.
  3. 3Open the email we sent you and follow the reset link.
  4. 4Choose a new password that meets all four requirements shown.
  5. 5Select Set new password.
Create a new account
Sign up for LOYAC One in a few steps.
  1. 1On the sign-in page, select "Create one".
  2. 2Enter your first name, last name, email address, and a password.
  3. 3Select Create account.
  4. 4Check your inbox — we've sent a verification email.
Verify your email address
Confirm your email to finish creating your account.
  1. 1Open the verification email we sent you.
  2. 2Select the link inside it — it opens LOYAC One.
  3. 3Select Verify email to confirm.
Recover your account if you lose your authenticator
If two-factor authentication is on and you can't provide a code, use this to reset it.
  1. 1When asked for a two-factor code during sign-in, select "Lost access to your authenticator?".
  2. 2Enter your email address and select Send recovery link.
  3. 3Open the email we sent you and follow the link to reset your authenticator methods.
Sign in with two-factor authentication
If two-factor authentication is on for your account, you'll enter a code after your password.
  1. 1Sign in with your email and password as usual.
  2. 2Enter the 6-digit code from your authenticator app.
  3. 3Select Verify.
Confirm your identity for a sensitive action
Some actions, like setting up two-factor authentication, ask you to confirm your password again first.
  1. 1Start a sensitive action, such as "Set up authenticator app" under Account > Security.
  2. 2When the "Confirm it's you" prompt appears, enter your password.
  3. 3Select Continue to proceed with the action.